HELP
GeoGlow Support
Help for GeoGlow on iPhone and iPad
For personal help, email support@appsorder.com. Include your device model, iOS or iPadOS version, and a short description of what happened. Never send passwords, payment-card details, or other sensitive information.
Access and the full unlock
The original App Store acquisition includes 30 days of full access. After that period, five Grade 1–3 Identify questions per day remain free. GeoGlow Plus is a one-time, non-consumable purchase—not a subscription—and unlocks every grade and learning mode.
Restore a purchase
Open GeoGlow, go to Settings, choose Unlock GeoGlow Plus, then select Restore Purchases. Use the same Apple Account that originally purchased the full unlock. You will not be charged again for an eligible restoration.
Price unavailable or purchase pending
Confirm that the device is connected to the internet and signed in to the App Store, then reopen the unlock screen. A pending purchase may be waiting for Ask to Buy approval or another action from Apple. Billing and refund requests are handled by Apple.
Learning progress
Grade selection, progress, streaks, and answer history are stored only on the device and are not synced to an account. Deleting GeoGlow may permanently remove this local learning progress. An App Store purchase can still be restored with the original Apple Account.
Report a question or diagram
If a definition, formula, answer, or drawing looks incorrect, email us the selected grade, figure, quiz mode, and the wording shown on screen. A screenshot is helpful when it contains no personal information.
Compatibility and response time
GeoGlow requires iOS or iPadOS 17.0 or later. We aim to respond to support requests within two business days.